Wednesday, March 2, 2011

kindle & amazon love ;)

Be sure to enter my
You could win a 
box of random goodness ;)

I received a Kindle for Christmas!
I was on the fence about getting an e-reader.
I am very much a girl who loves the feel/smell of a real book.

After using my Kindle for about 3 months, I am in love!
It is just super convenient to have several books 
right in my purse.
I even have a lot of the books required for class downloaded.

I still read hard copy books when I am at home. 
I am actually spending more money on books now
because I tend to buy books twice.
Once on the kindle and an actual hard copy.
I know it does not make sense but
I do not think I will ever give up my actual books.

Just a sidenote: Amazon really is a great company!
I am not getting paid or compensated in any way.
I wish I was ;)
I would work for them in a heart beat!
The following is one of many reasons why.

Saturday morning I turned my Kindle on at work 
and the screen froze.
I had a moment of seriously TECHNOLOGY HATES ME!
I, then, googled the problem, of course.
And I tried to "reset" my Kindle based on some reviews I read.
That did not work.
Then I emailed Amazon and told them the problem I was having.
About 30 minutes later I got an email back requesting that I call the Kindle support line.

At this point, I really did not want to have to 
call a customer service line.
A machine ALWAYS answers the phone 
and you have to wait on hold for an hour {or more}
listening to crappy elevator music
and occasionally getting a recording that says
"Your call is important to us please stay on the line for the next available representative."
blah . . . blah . . . blah

However, this is one of the reasons I now love Amazon 
more than I did before, 
I spoke with an actual person {Chris} about 
30 seconds after I placed the call!
Chris was very helpful and just plain nice!
He apologized for the problems I was having.
And I received a new Kindle MONDAY!
That is right, Monday.

What other company can you call on a Saturday
and receive a replacement by Monday.
With no hassle whatsoever!
That is what I call excellent customer service.

I have always been a fan of Amazon,
but now they definitely have a customer for life!


  1. I love amazon too :D My father-in-law has an e-reader but I don't know that I'd ever want one. I spend all day staring at a screen at work - it's the last thing I want to do when I get home! I love my books too much ...

  2. That is great that they would do it! Its so ahrd to find companys that would go through with that.

    <3Chelsea Elizabeth

  3. Hmmmm....I'm still going to hold out. :) I have the Kindle app on my cell phone and I can download books there if I want (which is handy if I'm already in bed and want something new to read) but more often than not, I just grab an old book. :)