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I received a Kindle for Christmas!

I was on the fence about getting an e-reader.

I am very much a girl who loves the feel/smell of a real book.

After using my Kindle for about 3 months, I am in love!

It is just super convenient to have several books 

right in my purse.

I even have a lot of the books required for class downloaded.

I still read hard copy books when I am at home. 

I am actually spending more money on books now

because I tend to buy books twice.

Once on the kindle and an actual hard copy.

I know it does not make sense but

I do not think I will ever give up my actual books.

Just a sidenote: Amazon really is a great company!

I am not getting paid or compensated in any way.

I wish I was ;)

I would work for them in a heart beat!

The following is one of many reasons why.

Saturday morning I turned my Kindle on at work 

and the screen froze.

I had a moment of seriously TECHNOLOGY HATES ME!

I, then, googled the problem, of course.

And I tried to "reset" my Kindle based on some reviews I read.

That did not work.

Then I emailed Amazon and told them the problem I was having.

About 30 minutes later I got an email back requesting that I call the Kindle support line.

At this point, I really did not want to have to 

call a customer service line.

A machine ALWAYS answers the phone 

and you have to wait on hold for an hour {or more}

listening to crappy elevator music

and occasionally getting a recording that says

"Your call is important to us please stay on the line for the next available representative."

blah . . . blah . . . blah

However, this is one of the reasons I now love Amazon 

more than I did before, 

I spoke with an actual person {Chris} about 

30 seconds after I placed the call!

Chris was very helpful and just plain nice!

He apologized for the problems I was having.

And I received a new Kindle MONDAY!

That is right, Monday.

What other company can you call on a Saturday

and receive a replacement by Monday.

With no hassle whatsoever!

That is what I call excellent customer service.

I have always been a fan of Amazon,

but now they definitely have a customer for life!